This notice explains in clear terms how your personal data is collected, handled, and sometimes shared when you interact with our services. It also lays out your privacy rights and the legal protections that are in place to keep your information secure.
We collect certain personal details to better understand your needs and to offer a smoother, more personalized experience. By using the website or services of My Canadian Pharmacy, you agree to the way we manage and use your information, as described in this policy. It’s all about making your journey with us safe, efficient, and respectful of your privacy.
What We Collect and Why
When you use our website, we may collect different types of personal information depending on how you interact with us. This helps us offer a safer, more personalized experience.
This can include:
- Basic details like your name, email, phone number, and how you navigate our site
- Medical and professional background, especially if relevant to your order or consultation
- Demographic info, such as your gender or relationship status
- Health data tied to any medications or services you’re seeking
- Technical data, like your IP address, browser type, and usage patterns on our site
- Location information, when relevant
- Images or videos you choose to share with us
- Messages, questions, or feedback you send our way
Sometimes we cross-check your details with reliable sources to confirm accuracy—like verifying contact info or eligibility when required. Some of this data comes directly from you, while other details are gathered automatically as you browse or use our services.
How We Gather Your Information
We collect your information in a few different ways—some you provide directly, and others happen as part of your interaction with our services.
- You share it with us: This might happen when you place an order, fill out a form, contact us, or give consent for someone else—like a healthcare provider—to send us your details.
- We collect it automatically: As you browse our site, we use cookies and similar tracking tools to capture data about how you use our services, including technical and usage information.
- We receive it from others: Trusted partners, such as research collaborators or data providers with verified healthcare records, may share details with us to help us serve you better.
- Devices collect it for us: If you use health-monitoring tools we provide—like blood pressure monitors or smart scales—we may automatically receive health data such as your heart rate, weight, or other vital stats.
Keep in mind that information that’s been stripped of personal identifiers or combined with other data in a way that no longer points back to you isn’t considered personal under this policy.
How Your Personal Data Is Used
Your personal information helps us tailor and enhance your experience in meaningful ways. Here’s how it may be used:
- To provide seamless access to our services and keep everything running smoothly for registered users
- To manage your account, process your orders, and deliver the products you’ve requested
- To stay in touch with you—whether it’s an update about your order, a change to our services, or important security information
- To send you relevant updates or offers related to products you’ve shown interest in, unless you’ve chosen not to receive them
- To respond to any questions, feedback, or support requests you send our way
Every piece of information we collect plays a role in making your experience smoother, more secure, and more tailored to your needs.
When and Why We Share Your Information
There are times when sharing your personal data is necessary—for both practical and legal reasons. Here’s how that may happen:
- With trusted third-party providers who support our operations, such as handling payments, maintaining the website, or ensuring your orders are delivered correctly
- With legal or regulatory bodies when required, for example in cases involving fraud, security concerns, or official investigations
- With professional advisors—like legal, financial, or insurance experts—when it’s part of managing our business responsibly or meeting compliance needs
- In any situation where you’ve clearly agreed to share your data for a specific reason
We never sell your personal information. We only share it when it’s essential to deliver the services you’ve asked for, meet legal obligations, or with your clear consent. That consent can be given through actions like ticking a box, placing an order, or continuing to use the site after reviewing our policies.
Where Your Information Is Stored
Your personal data is stored on secure servers, some of which may be operated by carefully selected third-party providers. While our core operations take place in Canada, certain services we rely on may process data in other countries.
When your information is stored or handled outside of Canada, it may fall under different local privacy laws. Still, we put strict safeguards in place to protect your data—wherever it’s processed. These protections are designed to align with Canadian privacy standards and keep your personal information safe, confidential, and used only for its intended purpose.
In rare circumstances, courts, regulatory bodies, or law enforcement in those jurisdictions may request access to your information. We only comply with such requests if legally obligated, and we remain committed to upholding your privacy throughout.
Your Consent and Your Choices
You’re in control of how your personal information is handled. We collect, use, and share your data only with your permission—unless we’re legally required to do otherwise.
Consent can be given directly, like through a written or verbal agreement, or it can be implied—such as when you place an order, use our services, or receive care that involves your health information. For most health-related services, some level of implied consent is necessary so we can manage prescriptions and provide the care you’ve requested.
If there’s ever a need to use your information in a new or different way, we’ll be upfront about it—and when needed, we’ll ask for your clear, direct approval.
You can change your mind at any time. If you decide to withdraw your consent, just let us know. Keep in mind, though, that doing so may limit access to some services, like medication deliveries or order tracking. If that’s the case, we’ll walk you through what it means so you can make a confident, informed choice.
Keeping Your Information Secure
Protecting your personal data is a responsibility we take very seriously. We use a layered approach to keep your information safe—combining technology, internal policies, and human care to guard against loss, misuse, or unauthorized access.
Here’s how we protect your data:
- Secure servers with encryption to protect data in transit and at rest
- Firewalls and anti-malware tools to block threats before they reach our systems
- Access controls that limit who can view or handle your information
- Regular audits and system checks to detect vulnerabilities
- Staff training to make sure everyone handling your data knows how to do so responsibly
- Physical security measures for any location where data is stored
Even with these protections in place, no system can offer absolute security. Information transmitted online may still be intercepted by third parties beyond our control. While we do everything we can to safeguard your data, it’s important to understand this limitation.
If you ever have questions or concerns about how your personal information is protected, don’t hesitate to contact us. We’re always open to sharing how we work to keep your privacy intact.
Cookies and IP Addresses
To make your visit as smooth and personalized as possible, our website uses cookies—small data files stored on your device. They help us tailor your experience and improve how the site works.
Here’s how cookies help:
- They remember your preferences, so content feels more relevant to you
- They save your login details, making return visits quicker and easier
- They give us insight into how people use the site, so we can improve layout, speed, and features
Cookies are designed to make your browsing more convenient, but you’re always in control. You can manage or disable them in your browser settings at any time. Just keep in mind, turning them off might limit some functions—like remembering your login or showing personalized content.
Cross-Border Transfers of Your Information
When you interact with our services, your personal data may be stored or processed in countries outside of Canada—especially if our service providers or technical partners are located internationally. These regions may have different privacy or data protection laws compared to Canada.
Even when your information crosses borders, we remain committed to keeping it safe. Before any data is transferred internationally, we put strong safeguards in place—such as data protection agreements and legally binding clauses—to make sure your privacy is respected and your information stays secure.
No matter where your data goes, we take its protection seriously and apply high standards to keep it confidential and handled with care.
Children’s Privacy
Our website and services are designed for adults and are not intended for anyone under the age of 16. In accordance with Canadian privacy laws, we do not knowingly collect, use, or store personal information from individuals under this age.
If you’re under 16, please avoid submitting any personal details through our platform. Should we become aware that we’ve inadvertently collected information from a child, we’ll remove it promptly from our records.
Parents or legal guardians who believe their child’s information may have been shared with us are encouraged to contact us directly. We’re here to help and will take immediate steps to address the issue.
Links to Other Websites
You might come across links on our site that lead to other websites. While we include these for your convenience, we don’t have control over the content, security, or privacy practices of those external sites.
Once you leave our platform and visit another website, their privacy rules take over—not ours. We strongly recommend reviewing their privacy policies before sharing any personal information, so you know how your data will be handled.
Our Privacy Policy applies only to the information we collect directly through our own services. We do our best to link to reputable sources, but My Canadian Pharmacy can’t take responsibility for how other websites manage your privacy.
Your Rights and Your Information
You have the right to decide how your personal data is used, stored, and shared. We respect your choices and are here to support you in managing your information. You can:
- Access the personal data we have about you and review it
- Request corrections to update inaccurate or outdated details, like your contact info
- Limit how your data is used or shared in certain situations
- Object to specific uses of your information, including for marketing
- Request deletion of your personal data when it’s no longer needed
- Ask for a copy of your data or request that it be transferred to another service or provider
We aim to handle all requests promptly and respectfully. If you’d like to make changes, ask a question, or raise a concern, just get in touch. We’re here to listen and help you take control of your information.
Keeping You Informed About Changes
This Privacy Policy may be updated from time to time as our services evolve or as privacy practices change. Whenever adjustments are made—whether due to new features or legal requirements—we’ll revise the content to reflect those changes.
We encourage you to revisit this page occasionally to stay informed. If any updates significantly impact your privacy or the way your information is handled, we’ll make every effort to let you know.
Contact Us
If something’s on your mind—whether it’s a question about this Privacy Policy, how we manage your personal information, or anything related to security—we’d love to hear from you.
Reach out to our privacy support team using any of the options below:
- Mailing address: 2121 Carling Avenue, Ottawa, ON K2A 1H2, Canada
- Phone: +1 613-725-1586
- Email: [email protected]
We take your privacy seriously and aim to respond promptly with the answers or assistance you need.